Refund & returns
We hope that you will be happy with your purchase. If you are not satisfied with your purchase however, please inform us within 3 days, and return the item to us within 14 days from the date of receiving your order and we will provide a refund or exchange. Please ensure the products are securely wrapped and retain the postage receipt in case there are any issues with delivery to us. Articles should be returned unused, with all tags and labels intact and in the same good condition that they were delivered. Returns cannot be accepted if the packaging has been opened. Claims for damages, shortages or packing errors will not be accepted unless they are reported within 3 working days of receipt of goods.
Please note that if you wish to make a return, for any other reasons than product defect or incorrect goods being sent to you, you will be required to arrange and pay for the cost of return postage.
Refunds will be credited to the debit or credit card used when ordering the product within a maximum of 30 days after receipt of your returned items, as long as the returned items are received within the 14 days limit. Delivery charges will not be refunded in the case of a return.
Returns should be sent to 49 Bexhill Road, SE4 1RZ, ENGLAND.